You can buy the tickets by clicking the “BUY” -button on the right or clicking the product’s ”Add to cart” -button on the John Smith Event Store page. The tickets are paid straight when buying them using an online bank. After the payment, the tickets are sent to you via
email as a PDF-file. The tickets in the PDF-file can be separated if necessary (when buying multiple tickets at once).
You can show the tickets straight from your smartphone, or you can print them out. The name on the ticket doesn’t matter.

Liveto is responsible for our event store. Questions considering the ticket sale can be directed straight to asiakaspalvelu(at)liveto.io.

Liveto – Terms of delivery and privacy Policy:
Terms and conditions
Privacy Policy

Nb! A limited number of all ticket types are available. All ticket purchases are final, only if the event is canceled, there is a right to return the ticket.

You can buy tickets (not clothing or other merchandise) with Smartum exercise and cultural Pay, ePassi, or Eazybreak cultural benefit at the John Smith Event Store. After filling out your information, choose which payment method you would like to use. Other payment methods cannot be used at the same time, so there has to be enough balance on the benefit card.

In addition, Lippupiste accepts many different kinds of benefits. All ticket sales locations can be found here: Lippupiste

NOTE! It is not possible to pay for tickets with cultural benefits at the festival entrance gate, only in advance.

A personal assistant can come to the festival with the assisted person without a separate ticket. To get in with the same ticket, both the assistant and the assisted person must be at the wristband changing at the same time. More info about accessbility and special groups here.

If you have bought a one-day ticket, and you would like to exchange it for a different time (e.g. Friday ticket to Saturday ticket) or you would like to upgrade tickets (e.g. a one day-ticket for a two-day ticket), you can do it by following the instructions below.  Exchanging and upgrading are possible if the ticket type is still available (not sold out).

The instructions are as follows:

John Smith event store

If you have bought the ticket with Smartum:

send an email with your order number, the email address which has been used when ordered, and tell how would you like to exchange your ticket to customer service: asiakaspalvelu(at)liveto.io.

If you have bought the ticket with online payment:

Buy a new ticket, which one you would like to get from the John Smith Event Store. After that, contact Liveto’s customer service  ( asiakaspalvelu(at)liveto.io ) with your old order number (the ticket which you want to return), and email address (that has been used when ordered the old ticket).

Exchanging and upgrading tickets are free of charge and you will receive a refund for the old ticket (excluding the service fee).

Lippu.fi

Send an email to asiakaspalvelu(at)lippu.fi with your contact information, the ticket number or, the order number, and how would you like to exchange your ticket. Exchanging and upgrading tickets costs 15€/order. In addition, when exchanging or upgrading a ticket you need to pay the difference between your old ticket and a new ticket (if the price is different).

See info here.

John Smith Rock Frozen 2020 was cancelled. Tickets bought for Rock Frozen 2020 are valid as they are for the Rock Frozen 2021.